Faculty of Customer Service
At the Academy of Learning College Toronto, Customer Service training helps students develop the crucial skills for front-line workers. As the business market grows more competitive, employers are looking to skilled customer service professionals to add a level of personality and friendliness to their company.
Customer Service skills are vital in nearly every industry, including:
- Technical Support Analysis
- Retail Management
Graduates of Customer Service training programs gain essential and highly transferable customer relationship management and telephone skills. Whether you plan to work with people in person, or as part of a customer contact centre, you will learn a variety of career building skills, including communication, office procedures, computers and conflict resolution.
Meanwhile, advances in telecommunications and technology mean that customers now expect round-the-clock customer care. Whether delivered through a specialized contact center or as a valued member of the team at a business or government agency, there is a thriving demand for skilled professionals.